cOMPLAINT pOLICY
Dear Students,
· This school has a Certificate of Approval from the Texas Workforce Commission (TWC)
· The TWC-assigned school number is: S- S6257 .
· The school’s programs are approved by TWC.
· The school is approved to provide/conduct a Nurse Aide Training and Competency Evaluation Program (NATCEP) by the Texas Department of Health and Human Services.
· Students must address their concerns about the school or an educational program by following the grievance process outlined in the school’s catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.
· Students dissatisfied with the school’s response to their complaint or who are not able to file a formal complaint with the school, can file a formal complaint with TWC.
· Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at http://csc.twc.state.tx.us/.
· Complaints may also be filed with NATCEP under Texas Health and Human services at 512-438-2017
Texas Workforce Commission
Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas 78778-0001
Phone: (512) 936-3100
Phone: (512) 936-6959
Tuition
When enrolling in one of our courses you must have half of your tuition at the time of enrollment. Payment arrangements may be setup for the remaining balance. All tuition must be paid in full in order to go to clinicals or receive a certificate of completion.